Privacy Policy – Island Palms Motor Inn

Effective Date: 28 August 2025

Island Palms Motor Inn is committed to protecting the privacy of our guests and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information such as:

• Full name
• Contact details (phone number, email address)
• Residential address
• Payment information
• Government-issued ID (e.g., driver’s licence or passport)
• Vehicle registration (if applicable)
• CCTV footage (for security purposes)

2. Use of Personal Information

We use your information to:

• Confirm and manage bookings
• Process payments
• Communicate with you about your stay
• Ensure guest safety and property security
• Meet legal and regulatory obligations

3. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose it to:

• Payment processors and booking platforms
• Law enforcement or government agencies (if required by law)
• Service providers who assist in motel operations (e.g., IT support)

4. Storage and Security

Your information is stored securely in physical and electronic formats. We take reasonable steps to protect it from misuse, loss, unauthorized access, modification, or disclosure.

5. Access and Correction

You may request access to your personal information or ask for corrections if it is inaccurate. Please contact us using the details below.

6. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us. We will respond promptly and work to resolve the issue.

7. Contact Us

Island Palms Motor Inn
115 The Lakesway, Forster NSW 2428, Australia
Phone: (02) 6554 5555
Email: manager@islandpalms.com.au